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Questions & answers about plans and pricing
Currently, there are two ways that you can be charged on your Deepnote account. Below outlines the pricing for both our team plans and machines usage.
Each Deepnote plan comes with a distinct set of features. It's possible to use Deepnote for free indefinitely, depending on your use case and with certain limitations. Here's a rundown:
- Great for individuals and smaller teams of up to 3 editors.
- Costs $0.
- You can create an unlimited number of personal projects and up to 3 projects per workspace.
- You can make any project public and share it via link with an unlimited number of collaborators.
- The Starter plan comes with a monthly limit of 750 Basic machine hours. Any usage of Advanced machines, or the usage of Basic machines above the 750 hours quota are billed per use per minute.
- You get support through our community or you can contact our team directly through our chat in Deepnote itself (go to "Support and other resources" -> "Chat with us").
- For larger teams and organizations.
- Costs $12 per editor per month. Viewers and Users are free.
- All workspaces can have an unlimited number of collaborators (including collaborators outside of the team).
- Every editor or workspace admin gets 750 hours of Basic machines (so 2 admin members in a workspace will have access to 1500 hours of the Basic machines). Any usage of Plus or Performance machines, or the usage of Basic machines above the 750 hours quota are billed separately.
- Integrations can be shared within workspaces.
- Pro plans have access to static IP addresses for databases and importing private Docker images.
- You can sign up for a Pro plan by first creating a new Workspace. Then, from that Workspace, navigate to
Billing & usageto adding payment details (shown below):
Tip: Pro plans are free for academia users, communities and events!
- For larger teams and businesses who need more control and support.
- Costs $99 per editor per month. Viewers and Users are free.
- You get all the same features as the Pro Plan plus:
- Access unlimited version history of your projects indefinitely
- Dedicated Customer Success Manager
- Custom contract and invoicing with volume discounts on machines and seats
- Early access to new features
- To learn more about Enterprise plans, please contact our team at firstname.lastname@example.org.
What is a "machine"?
Machine is a cloud resource that runs your project within our cloud environment. More specifically, we assign you a part of a large computational node that runs a so-called container, which contains the iPython kernel as well as some Deepnote related code. We took great care to secure the containers so your data is safe even when using shared resources.
What machines are available in Deepnote?
Deepnote offers Basic, Plus, Performance, and GPU machines, as well as custom machines. See the table below for machine specifications and pricing.
|Machine type||Description||Cost (per hour of usage)|
2.5GB of RAM (up to 5GB if machine is idle), 5GB of disk space
Every Deepnote user gets up to 750 hours of the Basic machines use every month, which equals to running one project every month non-stop. If you use Basic machines above the 750 hours quota, you will be billed the minute-level usage cost.
16GB of RAM, 4vCPUs, 5GB of disk space
64GB of RAM, 16vCPUs, 5GB of disk space
60GB RAM, 4 vCPUs, 12GB K80 GPU, 5GB of disk space
|Custom||Custom machines are only available as a part of Enterprise plan. To find out more, please contact our team at email@example.com.|
Do you have dedicated (non-shared) machines?
Yes, dedicated machines are available as part of the Enterprise plan. Please contact us if you are interested in having projects running on a dedicated machine (with or without custom specs).
How are machine fees calculated?
Machine fees are calculated based on your minute-level usage. Machine fees are billed at the end of your billing period.
Example: Within a month you use 10,600 hours of Basic machines, 900 hours of Plus machines, and 150 hours of Performance machines. The machine fee will be $0.50 * 3,100 hours for Basic machines (10,600 - 10 * 750 of free quota) + $1.02 * 900 + $3.97 * 150 = $3,113.5. The total together with the subscription fee ($12 * 10) will come to $3,233.5.
Why is there a 750-hour limit on free Basic machines?
750 hours loosely correspond to an unlimited running of a single project every month (31 days * 24 hours = 744 hours). You can run as many projects as you want in Deepnote at the same time, so it's possible to run out of the limit.
The remaining hours are not transferred to the next month. The limit resets monthly. The exact usage can be seen on your settings page.
What happens if I run out of the 750-hour limit?
You will no longer be able to execute cells. You will still have access to all of your projects and files, and you can view or download them. You can purchase additional machine hours to continue using Deepnote.
How do I add a payment for non-Basic machines (e.g., Plus machines, Performance machines, GPUs, etc)?
You may add a payment method to upgrade your machines by clicking
Settings & members ->
Billing & usage and adding payment details (shown below):
How can I calculate how much I'll pay in total, including machine use?
As mentioned at the top, there are two price components to consider: (1) the subscription fees (for Pro and Enterprise plans) and (2) the machine fee based on your usage.
You pay no subscription fee in a workspace of up to 3 collaborators. In the Pro plan, you pay $12 per editor or admin. In the Enterprise plan, you pay $99 per editor or admin. Viewers and Users in all plans are free. There's no option to pay annually, only monthly. The subscription fee is billed at the beginning of a billing period.
Example: Your Pro subscription has 4 members, so the total price you will be billed is $48/mo. The workspace has 3,000 hours of the Basic machine available. These resources can be shared by all workspace members who have the required access level. (2) _Machine fee_
For every editor or admin, the workspace gets 750 hours of the Basic machine running time. These hours are shared across all workspace members who are able to execute the machines. Machine fees above that quota and advanced machine use (Plus, Performance, GPUs and others) are calculated based on your minute-level usage. Machine fees are billed at the end of your billing period.
Example: Within a month your workspace uses 10,600 hours of Basic machines, 900 hours of Plus machines, and 150 hours of Performance machines. The machine fee will be $0.50 * 3,100 hours for Basic machines (10,600 - 10 * 750 of free quota) + $1.02 * 900 + $3.97 * 150 = $3,113.5. The total together with the subscription fee ($12 * 10) will come to $3,233.5.
How can I create a workspace?
A workspace can be created by clicking the "+" in the left sidebar on your dashboard. You need to sign in to see it.
Can I join in multiple workspaces?
Absolutely! All workspaces have a separate machine limit (plus you have your personal machine limit) so you can use resources from all the workspaces you have access to.
Each workspace (including your personal workspace) has a separate billing profile, and so adding a payment method to a workspace will only allow that workspace to consume resources funded by that payment method.
What happens if I add or remove a workspace member?
If you are adding or removing a workspace member who only has permissions to view projects, then there are no billing changes. If you add an editor or admin, you will be charged the prorated monthly cost of the member at the end of the billing period.
Example: You have a 2-member workspace paying $24/mo. Halfway through the billing period, you add a third member. This means your next invoice will be $42 (3 members for $36 plus the prorated price of $6 of the new member from the previous month).
If you remove an editor or admin, you will be deducted the prorated cost of the member from the next month's invoice.
Example: You have a 2-member workspace paying $24/mo. Halfway through the billing period, you remove one of the members. This means your next invoice will be $6 (1 member for $12 minus the prorated price of $6 of the removed member).
Can I cancel my Pro or Enterprise plan?
You can cancel your plan at any time. You can do so from your workspace settings. Cancelling your plan will also delete your workspace which can't be undone. If you cancel, we will refund the remaining balance for unused days.
What if I run out of a disk quota in my project?
Every project has a 5GB disk quota. If you run out, no further changes will be allowed in the project unless you free up some space. If you have a large dataset, we recommend accessing it through one of our Integrations.
Can I run multiple projects in parallel?
Yes! You can run up to 3 projects in parallel in personal workspaces on Basic hardware. You can run an unlimited amount of projects that run on Plus, Performance, or GPU hardware.
You can also run multiple notebooks in parallel in a single project. The notebooks will divide resources from the same machine, so they will be not as fast as when a single notebook is running. Running multiple notebooks in the same project does not use extra hours against your limit.
When is the monthly payment for my workspace processed?
The subscription fee is billed at the beginning of a billing period. The machine fee is billed at the end of the billing period.
How is my payment processed?
We use Stripe for all payments. We do not handle your credit card information directly.
Do you offer refunds?
We don't offer refunds for previous months. If you cancel a subscription for a workspace, the prorated amount for the current month will be refunded to your card. This may take up to 3 days. If you have questions or issues with the refunds, please reach out to firstname.lastname@example.org
Would you like to use Deepnote Pro plan with your friends, classmates, or in your community? Then you've came to the right place! Pro plans can have an unlimited number of workspace members and come with advanced collaboration features like shared integrations. We currently offer free Pro plans for academic users (students, teachers, researchers), communities, events, and hackathons.
Free Pro plans for academic users
To get a free Pro plan, create your workspace as described above, click the "Education" section, and select the Education plan. From there, enter your academic email address on the subsequent page. We might need to verify that this address belongs to you. In that case, you will get a verification email. Once the verification is done, your workspace will be ready to go!
Note that our approval process might not recognize every academic email address. If your workspace takes too long to approve, don't hesitate to reach out to us for help.
Do you manage a data science community? Or think about creating one? We would love to support you on your journey. As a community builder, you will get access to the Deepnote Pro plan for free. You can invite the whole community, share projects, and collaborate together. Just create your workspace, as described above, click the "Education" section, and select the Community plan. Tell us something about yourself and we'll make sure you have all the workspaces you need.
What is a community? We don't have a strict definition, just tell us what you're building and we'll figure it out. It can be a general data science community for hundreds of members or a group of enthusiasts who like to play around with notebooks or a specific library. An example is our own Deepnote community.
We've been to a fair number of hackathons during our college times, and some of us even organized a few of them! We'd love to give back. If you're organizing a hackathon or a similar event, reach out and we'll arrange a free workspace voucher for your participants.